1. Information We Collect

1.1 Information You Provide

When you register and use the Service, we may collect:

Your name, email address, and profile picture (provided directly or received from a third-party authentication provider)
Billing address (street, city, state, postal code, country) provided when purchasing credits
Payment transaction metadata received from our payment processor (payment status, transaction reference). We do not store your card or banking details
Workflow data, agent configurations, and documents you upload to the platform
Support and communication data (emails, chat transcripts)

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

IP address and approximate geolocation (used for localized pricing)
Browser and device information (user agent, screen resolution, operating system)
Usage data: pages visited, features used, workflows run, session duration
Log data: timestamps, errors, access records
Analytics data collected through third-party product analytics tools (see our Cookie Policy for details)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Create and manage your account
Provide, operate, and improve the Service
Process payments (credit purchases, subscriptions) and maintain transaction history through our payment processor
Display localized pricing based on your geographic region
Send transactional communications (receipts, credit updates, security alerts)
Send product updates or marketing communications (with your consent where required)
Detect and prevent fraud, abuse, and security incidents
Manage the Agent Store, including creator royalty calculations
Comply with legal obligations

3. Legal Basis for Processing

Where applicable law (such as the GDPR for users in the EU/EEA/UK) requires us to identify a legal basis for processing your data, we rely on the following:

Contract: Processing necessary to provide the Service you registered for
Legitimate Interests: Improving our platform, maintaining security, and preventing abuse
Consent: For marketing communications and non-essential analytics
Legal Obligation: Where required by applicable law

We do not sell your personal data. We may share data with the following categories of processors:

Payment processors: To process payments securely. Their own privacy policies govern how they handle your payment data
Authentication providers: To verify your identity during sign-in. We receive only the profile information necessary to create your account
Analytics providers: To help us understand product usage patterns and improve the Service. Usage data shared with analytics providers may be pseudonymized
Cloud infrastructure providers (e.g., hosting, storage, AI model providers) under data processing agreements
Law enforcement or regulatory authorities when required by law

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 90 days, except where legal obligations require a longer retention period.

Transaction records (purchases, usage logs, subscription history) may be retained for up to 7 years for tax and compliance purposes.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted connections (TLS), access controls, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

The rights available to you depend on your jurisdiction and the data protection laws that apply to you. Where applicable law grants you such rights, you may be entitled to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Data portability
Withdraw consent at any time for optional processing activities
To exercise any of these rights, contact us at support@greenletter.tech. We will respond in accordance with applicable law

8. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information promptly.

9. AI and Automated Processing

Neuron Workflows provides AI-powered features that process data you submit through workflows and agents. The following applies to how we handle data in connection with AI features:

We do not use your personal data, workflow data, or any content you upload to train, develop, or improve AI or machine learning models
Data submitted to AI models through workflows is processed solely to generate outputs for you and is not retained by us beyond the duration of the workflow execution
We do not make decisions about you that are based solely on automated processing and that produce legal effects concerning you. AI outputs are tools for your use, and you remain responsible for reviewing and acting on them
Third-party AI model providers may process your workflow data in accordance with their own terms and privacy policies. We select providers that offer appropriate data handling commitments

10. International Data Transfers

Your data may be processed and stored on servers outside your country of residence. Where required by applicable law, we endeavor to put appropriate safeguards in place to protect your data during such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice on the Service. Your continued use of the Service after such changes constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related inquiries, please contact us at:

Green Letter Technologies (goneuron.io)
Email: support@greenletter.tech

Privacy Policy