Neuron Workflows offers pricing options that may include prepaid credits and subscription plans, as described on our Pricing page. Credits are purchased in advance and consumed on a per-use basis. Subscription plans, where available, may involve recurring charges at the frequency you select. The specific pricing options available to you are displayed at the time of purchase.

New accounts may receive complimentary signup credits at our discretion. These credits are provided free of charge and are non-refundable under any circumstances.

Neuron Workflows may offer credit-based and subscription-based purchase options. The following terms apply:

All purchases are non-refundable once the purchased credits or subscription access has been successfully provisioned to your account. Credits and subscription access are digital goods available for immediate use, and completed transactions are considered final.

A monetary refund may only be issued in the following circumstances:

To request a refund, email support@greenletter.tech within 7 days of the disputed charge. Please include your account email address, the transaction details, and a description of the issue. We will review and respond within 5 business days.

Approved refunds will be processed to your original payment method. Refund requests are reviewed manually by our team. Processing times vary by bank and payment method (typically 5-10 business days after approval).

If you choose to delete your account, any remaining purchased credits and active subscription access will be forfeited. We recommend using your credits and completing your subscription period before requesting account deletion. No refunds are issued for unused credits or remaining subscription time upon voluntary account deletion.

If your account is terminated by Green Letter Technologies due to a violation of our Terms of Service, no refund will be issued for any remaining credits or active subscription period.

Credits are consumed when you run workflows or agents. If a workflow or agent execution fails due to a platform-side error after credits have already been deducted, the platform may automatically restore the consumed credits to your account balance. This is an internal credit adjustment and not a monetary refund. Credit adjustments for platform errors are made at our sole discretion.

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated via email or through the Service.

For billing or refund questions: