Promo codes, refunds and currency

Apply a promo code, find your invoices and receipts, ask for a refund, and see which currency you pay in.

This page covers what happens around a credit purchase: promo codes that lower the price or add credits, the Transactions page with your invoices, receipts and refunds, and the currency you pay in.

Use a promo code

A promo code either takes money off a purchase (a discount code) or adds credits straight to your account (a gift code).

1. Open Add Credits from the profile menu.
2. Pick a package or enter an amount.
3. Click Have a promo code?, type the code under Enter promo code and click Apply.
4. For a discount code, the page shows the discount and what you pay: Original price, Discount and You pay. Then click Add Credits as usual.
5. For a gift code, the page says how many credits it adds. Click Redeem Now. The credits are added right away, without a payment.

Code applied shows the code in use. Click Remove to take it off.

Transactions

The Transactions page lists your credit purchases and refunds. Open it from the profile menu.

1. Filter the list with All Transactions, Credit Purchases or Refunds.
2. Each transaction shows its type, description, credits, amount, status and date. The status is Pending, Completed, Failed or Cancelled.
3. For a completed purchase, click Invoice or Receipt to download it.

Credits used by runs are not listed here; they are on the Usage page.

Refunds

What can be refunded and how to ask is set out in the Refund & Cancellation Policy. A refund appears on the Transactions page as Refund.

A run that fails can still use credits for the AI work it did before it failed.

Your currency

Prices are shown and charged in your country's currency.

1. The first time you open Add Credits, the Confirm your country box shows the country we detected. Click Confirm if it's right, or Reject to pick your country from the list and click Submit.
2. Your country then appears on your profile.

You can confirm your country only once. To change it later, contact support.

Common problems

Invalid promo code

The code is wrong, has expired or doesn't apply to this amount. Check the spelling and the amount, or try another code.

There's no Invoice for a purchase

Invoices and receipts are available for completed purchases only. A pending purchase gets them once the payment is confirmed.

My country is wrong

The country can't be changed on the profile once confirmed. Contact support to change it.